Ozon Ethics and Compliance Hotline

Ozon values ​​its reputation of the company, adhering to the highest standards of ethics and integrity business. The mission of our company, aimed at improving the world around us, requires us to pay particular attention to any threats of business integrity. We believe that business should be built on honesty and mutual benefit.

 

PLEASE BE AWARE THAT ETHICS HOTLINE IS NOT INTENDED FOR MESSAGES ABOUT:

 

  • order processing (complaints about delivery period being exceeded, refund requests, product quality issues);

  • operation of delivery points;

  • participation in marketing campaigns;

  • employment opportunities;

  • commercial offers.

 

In such instances, please proceed to Contacts or leave us a message on https://vk.com/ozon or https://www.facebook.com/ozon.ru/.

ENG

If you become aware of the facts of thefts, fraud, corruption and other violations you can report by clicking on "Make a report" button
on this page (
successful report criteria):

Any report will be investigated in due course.

You could either send us an anonymous message, or forward your contact details in order for us to get back to you. Anyway, we guarantee that every message received via the hotline will be reviewed in strict confidence
in accordance with the Russian law.

If you have any questions about the work of the hotline,
please read the
FAQ section.

The collection and processing of information is carried out

by an independent Hotline operator Deloitte.

We thank you for your cooperation!