In Ozon Group operates Ethics Hotline 



  • order processing (complaints about delivery period being exceeded, refund requests, product quality issues);

  • operation of delivery points;

  • participation in marketing campaigns;

  • employment opportunities;

  • commercial offers.


In such instances, please proceed to Contacts or leave us a message on or

Group of companies Ozon values ​​its reputation of the company, adhering to the highest standards of ethics and integrity business. The scale of our business requires us to pay particular attention to any threats of business integrity. We believe that business should be built on honesty and mutual benefit.


You can report any facts of thefts, fraud, corruption and other violations by clicking on "Make a report" button or by sending an e-mail to the Any report will be investigated in due course. If you leave your contact information we will inform you on the results and your personality and data provided will be confidential during the investigation.

You could either send us an anonymous message, or forward your contact details in order for us to get back to you. Anyway, we guarantee that every message received via the hotline will be reviewed in strict confidence and full anonymity during the whole process of the check in accordance with the Russian law.

If you have any questions about the work of the hotline, please read the FAQ section.

The collection and processing of information is carried out by an independent operator Deloitte.


We thank you for your cooperation!

© 2021 AO Deloitte&Touche CIS